What is KYC? Why it is required?
KYC stands for Know Your Customer. Thus, all the identity card or document which is issued by government bodies and Aadhar card, etc. are called as KYC documents. For investing in a mutual fund, the individual must provide the document regarding financial status, occupation and other demographic information to become KYC compliant and start investing in a mutual fund.
Is My KYC data being safe with Gulaq. Is it shared with any third parties?
Yeah, your data is completely safe with Gulaq. We only share the data with the AMC house.
What is the document or process requirement for KYC?
These are the following documents required to fulfil your KYC document.
- Pan card
- Passport, Driving license, Aadhar card (for address verification)
- IPV (in person verification).
I am already investing in Mutual funds. Do I need to do KYC verification again?
If all the documents are available, then there is no need for any KYC again. In case, if there is any detail missing then you will certainly need to submit those documents.
Despite I have submitted all the documents, my KYC verification is pending. What should I do?
If the documents are pending for more than 72 hours, then please contact our customer care.
I am an NRI. Can I invest through Gulaq?
Currently, we don’t allow NRI to invest through Gulaq.
My question is not listed here.
How can I update my personal details?
Kindly message us your updated personal details then we will provide you the needed assistance to upload your document(s).
How can I update my address details?
Please message us with your updated address details, we will get in touch with you shortly.
I want to update my communication details.
Kindly message us to update your details and then we will provide you the required suggestion.
Verification of my personal details is pending.
In case, if the verification is still pending after 72 hours, then please message us we will resolve it quickly.
My question is not listed here.
My Pan Number is shown as valid or Fake.
In case, if you don’t have a valid Pan card as per the government records then please try to enter a valid PAN card number.
I have submitted my PAN, but my verification is still pending.
In case, if the PAN verification is pending for more than 72 hours, then please message us, we will make sure to get it resolve quickly.
My queries are not listed here.
Why is In Person verification required?
As per the SEBI guidelines, it’s mandatory to complete in person verification for mutual fund investment. One can complete the verification process by capturing 5 seconds video of one-self.
What one needs to do in a 5 seconds video of In-person verification?
You have to say your name as per Pan Card in the video. Please ensure to take a clear video.
Neither of the questions related to my concern?
why is my signature required?
To open your account digitally, we need to process your signature.
I am not able to reproduce my signature on the screen.
In case, if you are not able to reproduce your signature on the phone screen, then it’s better to sign a signature on a blank white paper and later upload a photo of your signature.
I am not able to upload my signature photograph.
You need to check whether you have a proper internet connection, or the file is not in a valid format.
None of my queries are listed here.
Investment Ready in 30 Seconds
Gulaq provides you the simplest and the easiest way to invest. It has no commission, no account fees, no hidden charges as well as you can be investment ready in less than 30 seconds. Our platform provides a user-friendly experience.
Investments in Mutual fund & Securities Market are subject to market risks. Please read the scheme information and other related documents carefully before investing. Past performance is not indicative of future returns. Please consider your specific investment requirements before choosing a fund or designing a portfolio that suits your needs. Terms and conditions of the website are applicable.
Gulaq Registered Office
Estee Financial Services Pvt. Ltd. (hereinafter referred to as “EFSPL”) Formerly Estee Commodities Pvt. Ltd ( hereinafter referred to as “ECPL”), 7th Floor, Block 1, Vatika Business Park, Sohna Road, Sector 49, Gurugram, Haryana 122001.
Estee Advisors Pvt Limited (hereinafter referred to as “EAPL”) is registered with the Securities and Exchange Board of India as Stock Broker with registration number INZ000170130 and registered with BSE Star with code 24408 for mutual fund transaction facility. EFSPL and EAPL are group companies and EAPL is authorized to provide its services to the Users on the Gulaq website/app under a Sub-distribution agreement with EFSPL.
Complaints & Grievances
In case of any grievances/ complaints please write to us [email protected]
Mutual fund investments are subject to market risks, read all scheme documents carefully.