How does Autopay work?
Autopay is a one-time registration process, where you authorize us to automate your payment on the platform.
Your autopay is sent for verification and registration with your bank. After approval from the bank, you can start investing with your bank account.
I have edited SIP, but changes didn’t reflect in the portfolio
Once you made the edit to your SIP schedule, then the changes will be reflected within 7 business days.
I have cancelled a SIP, but the amount is deducted.
Any type of changes made to the SIP will take approximately 7 business days to reflect.
Which payment mode a user can use to make an investment?
A user can pay for their investment via Net Banking and Autopay of their verified bank account.
My Payment successful but Mutual funds are not allocated
It takes more than 2 to 3 business days for allotment of mutual fund units into your account. After allocation, you will receive a confirmation from Gulaq and AMC at the registered email address.
In case, if the units are not allocated to you even after 2 to 3 business days, then connect with customer care with your transaction id.
My transaction is failed, but money is deducted from my bank account.
In case, if any such incident happens, then payment is automatically reversed immediately and may take 24-48 hours to reflect in your bank account. If this fails to happen then connect with customer care with transaction Id.
My payment failed, but I got the mutual fund units.
In case if you have made a payment through the net banking then the units will not get allocated. If the payment is through the autopay, then, you might receive the notification regarding unit allocation of the scheduled transaction. However, the units will get reversed within 24-48 hours.
I have received no confirmation after making payment for the investment.
The payment confirmation is done instantly, once you made the investment. However, in case, if you are not able to receive the payment after 48 hours, then try to connect with the customer care with the transaction ID.
I am unable to make the payment through the Credit card/ Wallet.
According to the SEBI guidelines, the investment must be made through a properly verified bank account, not through a credit line.
Investment Ready in 30 Seconds
Gulaq provides you the simplest and an easiest way to invest. It has no commission, no account fees, no hidden charges as well as you can be investment ready in less than 30 seconds. Our platform provides a user-friendly experience.
Investments in Mutual fund & Securities Market are subject to market risks. Please read the scheme information and other related documents carefully before investing. Past performance is not indicative of future returns. Please consider your specific investment requirements before choosing a fund or designing a portfolio that suits your needs. Terms and conditions of the website are applicable.
Gulaq Registered Office
Estee Financial Services Pvt. Ltd. (hereinafter referred to as “EFSPL”) Formerly Estee Commodities Pvt. Ltd ( hereinafter referred to as “ECPL”), 7th Floor, Block 1, Vatika Business Park, Sohna Road, Sector 49, Gurugram, Haryana 122001.
Estee Advisors Pvt Limited (hereinafter referred to as “EAPL”) is registered with the Securities and Exchange Board of India as Stock Broker with registration number INZ000170130 and registered with BSE Star with code 24408 for mutual fund transaction facility. EFSPL and EAPL are group companies and EAPL is authorized to provide its services to the Users on the Gulaq website/app under a Sub-distribution agreement with EFSPL.
Complaints & Grievances
In case of any grievances/ complaints please write to us [email protected]
Mutual fund investments are subject to market risks, read all scheme documents carefully.